Refund & Cancellation Policy.

At Swiper No Swiping LLC ("we," "us," or "our"), we provide high-integrity digital deliverables including technical SEO audits, advertising architecture, and data strategy reports. Because our services involve the immediate allocation of technical resources and specialist labor, we maintain a structured refund policy to ensure transparency for both our firm and our clients.

1. Refund Eligibility

Eligibility for a refund is determined by the "Service Commencement" status:

• Pre-Commencement: If you request a cancellation within 24 hours of purchase AND before you have submitted your technical project brief, you are eligible for a 100% refund of the purchase price.
• Post-Commencement: Once our technical team has received your project brief and begun the data extraction or campaign setup phase, the order is considered "In Production." At this stage, fees are non-refundable.
• Post-Delivery: Once a final deliverable (e.g., a PDF Audit Report, live Ad Account access, or Content Folder) has been delivered to the client, no refunds will be issued.

2. Technical Error & Delivery Failure

In the event that Swiper No Swiping LLC fails to deliver a strategic asset within the contractually agreed-upon timeline (standardly 7-10 business days for most packages), the client is entitled to a full refund or a service credit, at their election.

3. Revision Policy (Asset Integrity)

We do not issue refunds based on subjective preference. However, we are committed to asset integrity. If a technical report contains factual errors or if an ad setup does not follow the approved brief, we offer a 7-day correction window. During this time, we will perform necessary adjustments at no additional cost to ensure the deliverable meets our professional standards.

4. Recurring Subscriptions

For monthly managed services (The Accelerator or Enterprise Suite):

• Cancellations must be requested at least 7 days prior to the next billing cycle via your dashboard or by emailing info@headwallj.com.
• No partial refunds are issued for mid-month cancellations once the monthly management labor has been initiated.

5. Dispute Resolution

We encourage all clients to contact our support desk at info@headwallj.com regarding any dissatisfaction. Our goal is to resolve all technical issues directly. Swiper No Swiping LLC maintains comprehensive logs of all digital fulfillment and portal activity to provide evidence of service delivery in the event of a payment dispute.